Regulation (EC) No 261\/2004 shall apply to:\ufeff<\/p>\n\n\n\n
– passengers departing from an airport located in the territory of a Member State of the EU,\ufeff
\n– passengers departing from an airport located in a third country (i.e. non-EU Member State) to an airport situated in\nthe territory of a Member State,\ufeff<\/p>\n\n\n\n
\non the condition that passengers have a confirmed reservation on the flight concerned and, except in the case of\ncancellation, present themselves for check-in as stipulated in advance by the air carrier, or, if no time is indicated,\nnot later than 45 minutes before the published departure time.\ufeff<\/p>\n\n\n\n
\nRegulation (EC) No 261\/2004 lays down passengers rights in a case of:<\/p>\n\n\n\n
– denied boarding against their will,\ufeff
\n– cancellation of their flight,\ufeff
\n– delay of their flight.\ufeff<\/p>\n\n\n\n
\nRegulation (EC) No 261\/2004 shall not apply to passengers travelling free of charge or at a reduced fare not available\ndirectly or indirectly to the public.\ufeff<\/p>\n\n\n\n
When an operating air carrier reasonably expects to deny boarding on a flight, it shall first call for volunteers to\nsurrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and\nthe operating air carrier. If an insufficient number of volunteers comes forward to allow the remaining passengers with\nreservations to board the flight, the operating air carrier may then deny boarding to passengers against their\nwill.\ufeff<\/p>\n\n\n\n
\nOperating air carriers shall give priority to carrying persons with reduced mobility and any persons accompanying\nthem.\ufeff<\/p>\n\n\n\n
\nIf boarding is denied to passengers against their will, the passengers concerned have the right:\ufeff<\/p>\n\n\n\n
– for reimbursement within seven days of the full cost of the ticket, together with, when relevant, a return flight\nto the first point of departure, or re-routing (alternative flight) to their final destination;\ufeff
\n– to care (refreshments, meals, hotel accommodation, transport between the airport and the hotel, two telephone calls,\ntelex or fax messages, or e-mails free of charge);\ufeff
\n– to receive compensation amounting to:\ufeff<\/p>\n\n\n\n
In the event of long delays (i.e. delays longer than two hours or more in the case of flights of 1500 kilometres or\nless; three hours or more in the case of all intra-EU flights of more than 1500 kilometres and of all other flights\nbetween 1500 and 3500 kilometres; or four hours or more in the case of all other flights), passengers have the right to\ncare in the form of refreshments and meals and two telephone calls free of charge (or two telex, fax messages or\ne-mails).\ufeff<\/p>\n\n\n\n
\nWhen the time of departure is postponed to next day due to the delay, passengers have the right for hotel accommodation\nand transport between the airport and the hotel.\ufeff<\/p>\n\n\n\n
\nIn case of any delay longer than five hours, passengers may decide that the flight has lost meaning for them. Then they\nhave the right for reimbursement within seven days of the full cost of the ticket, together with, when relevant, a\nreturn flight to the first point of departure.\ufeff<\/p>\n\n\n\n
When a flight is cancelled, passengers have the right:\ufeff<\/p>\n\n\n\n
– to care in form of the choice between:\ufeff<\/p>\n\n\n\n
a) reimbursement within seven days of the full cost of the ticket at the price at which\nit was bought, together with, when relevant, a return flight to the first point of departure; or\ufeff
\nb) re-routing (alternative flight) to their final destination,\ufeff<\/p>\n\n\n\n
– for provision of meals and refreshments, two telephone calls free of charge (or two telex, fax messages or\ne-mails); when the time of departure of the alternative flight (re-routing) is at least the day after the departure as\nit was planned for the cancelled flight, passengers have the right for hotel accommodation and transport between the\nairport and the hotel.\ufeff<\/p>\n\n\n\n
\nPassengers have also the right to receive compensation for cancelled flights, unless:\ufeff<\/p>\n\n\n\n
a) they are informed of the cancellation at least two weeks before the scheduled time of\ndeparture; or
\nb) they are informed of the cancellation between two weeks and seven days before the scheduled time of departure and\nare offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to\nreach their final destination less than four hours after the scheduled time of arrival; or
\nc) they are informed of the cancellation less than seven days before the scheduled time of departure and are offered\nre-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their\nfinal destination less than two hours after the scheduled time of arrival; or
\nd) an operating air carrier proves that the cancellation was caused by extraordinary circumstances which could not have\nbeen avoided even if all reasonable measures had been taken.\ufeff<\/p>\n\n\n\n
\nThe amount of compensation depends on the length of flight:\ufeff<\/p>\n\n\n\n
\nThe above mentioned compensation may be reduced up to 50 % depending on re-routing provided to the passenger.\ufeff<\/p>\n\n\n\n
If an operating air carrier places a passenger in a class lower than that for which the ticket was purchased, it\nshall within seven days reimburse:\ufeff<\/p>\n\n\n\n
\nIf an operating air carrier places a passenger in a class higher than that for which the ticket was purchased, it may\nnot request any supplementary payment.\ufeff<\/p>\n","protected":false},"excerpt":{"rendered":"
Regulation (EC) No 261\/2004 shall apply to:\ufeff – passengers departing from an airport located in the territory of a Member State of the EU,\ufeff – passengers departing from an airport located in a third country (i.e. non-EU Member State) to an airport situated in the territory of a Member State,\ufeff on the condition that passengers […]<\/p>\n","protected":false},"author":147,"featured_media":0,"parent":16297,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":""},"class_list":["post-16327","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n